Custom Paintings

Questions and answers about our artwork mounting. See a tour of our artwork mounting workshop.
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PTdesign
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Custom Paintings

Post by PTdesign » Sep 7, 2011 2:40 pm

Dear Gary,
I am looking to finish some of my paintings soon and will be sending them off to China again. Couple quick questions.

The paintings are almost finished but I suppose I should wait until they are completely finished before posting the photos on here?

Also...

This is entirely my fault... But Oriental art is great for its resilience... One of my pieces has a 3in~ tear from while I was painting... I am wondering if you can still mount it and when I get it back I can touch it up? I am on a bit of a time crunch and if I had too I could restart... The tear is pretty clean for the most part... except there might be 1 or 2 holes and I would fix those with some of my own paint here.

Let me know.

PT

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Gary
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Post by Gary » Sep 7, 2011 4:11 pm

If they will still be identifiable, you can post images now. Those images are mostly for us to keep track of your project through our shop. They also serve to show you a mockup of how your artwork might look as you choose various silks.

We can try to repair your artwork as we mount it. The tear may still be visible when we're done. But, we can try to match it up and blend it in as best as possible.

Cheers,
-Gary.

PTdesign
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Joined: Jun 8, 2011 6:26 pm

Post by PTdesign » Sep 19, 2011 5:08 pm

The paintings I need to have mounted. Only one has some some tears. I understand Chinese Chinese national Day(week) will be in October. I am going to be kind of rushing these. Hope to get them back by the last week of November. I will be selecting rush shipping.
Attachments
Dragon Print.jpg
27in x 54in
Dragonix Print.jpg
27in x 54in
Hanae Print.jpg
26in x 52in
Hanabi Print.jpg
27in x 54in
Phoenix Print.jpg
27in x 54in

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Gary
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Post by Gary » Sep 20, 2011 5:05 pm

Here's your links:

http://www.orientaloutpost.com/options. ... _print_141

http://www.orientaloutpost.com/options. ... _print_520

http://www.orientaloutpost.com/options. ... _print_732

http://www.orientaloutpost.com/options. ... _print_434

http://www.orientaloutpost.com/options. ... _print_192

You're right about the October holiday. We get really busy right before the holiday, and then the post office (and export customs) are slow or closed for up to the first two weeks of October.

I'll be adding a note to the custom options page next week for our custom calligraphy wall scroll customers. Yours is a special case since you still have to mail your artwork to China. Basically, add about 10 days to whatever you expect. Also, the time frame shown under the rush service tab starts when your artwork arrives in Beijing.

We'll get it out as fast as we can, but this time of year is tough. It's not as bad as Chinese New Years, but a close second.

Cheers,
-Gary.

PTdesign
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Post by PTdesign » Sep 20, 2011 7:22 pm

Fair enough, if they are back in time they are back in time. No worries.

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Gary
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Post by Gary » Sep 21, 2011 1:05 pm

I see your order has been placed.

Here's the shipping instructions:
http://www.orientaloutpost.com/forum/vi ... php?t=4182

-Gary.

PTdesign
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Post by PTdesign » Sep 21, 2011 2:54 pm

Shipped them today at noon CST. Should be in Beijing by next Tuesday, or sooner. 3-5 Business days.

I have a tracking number this time! EG291688809US.

The Chinese label is on the actual package. I had a friend help me get the Custom info correct since it is kind of hard to tell what is what on the Chinese label system.

Thanks a lot for providing this service!

Patrick

I did not receive a confirmation email when I placed my order. Not a huge deal I printed a receipt from the website.

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Gary
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Post by Gary » Sep 24, 2011 10:18 pm

Sorry about not being able to deliver a confirmation email and receipt. I know about this issue, but there's no easy solution since you have an sbcglobal.net email address. Here's what I recently wrote to another customer about this issue:

I just tracked the package again. It looks like your package is about to be delivered to our workshop in Beijing.

Regarding lack of email confirmation and receipt: This is a problem originating from AT&T and their overly-aggressive spam filter. Apparently, they decide to never even show you potential spam emails from outside of their network...

http://www.neilshearing.com/2009/02/12/ ... globalnet/

http://www.techdirt.com/articles/200803 ... 0640.shtml

My hypothesis:
AT&T, which owns the sbcglobal.net domain, has decided for you what is spam, and decided to filter things for you without ever giving you the chance to decide or even see the alleged spam.

The solution is to change to a better free email provider, such as gmail.
You may also be able to switch your sbcglobal.net address to a Yahoo email account (keeping the same address, but using Yahoo mail to retrieve your emails). Yahoo and AT&T have been in bed together for some time now. I used to have an sbcglobal.net secondary email (with my DSL account), and merged it into a Yahoo account. That was years ago, so I don't know if you can anymore.

Actually, SBC has been a defunct name for over 6 years now. In fact, SBC was just a pseudonym for AT&T for a 10-year period when AT&T sued itself and won, but also lost (it's complicated).

I have AT&T as my home phone and DSL service. They are terrible, and try to trick their customers with slight of hand all the time. I will change to another phone company as soon as one is available in my area.

-Gary.

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Gary
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Post by Gary » Oct 3, 2011 8:57 am

Here's the tracking info for your artwork:

http://trkcnfrm1.smi.usps.com/PTSIntern ... 17561350CN

It should be delivered within the next two days.

This is by far the fastest we have ever turned around a custom mounting project. It was only in Beijing for about three days. We're not always this fast.

-Gary.

PTdesign
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Joined: Jun 8, 2011 6:26 pm

Post by PTdesign » Oct 7, 2011 8:44 pm

I wasn't expecting them for another month. Thanks a lot! Only best of experiences.

Patrick

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