Unable to complete a transaction.

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samiyam318
Posts: 1
Joined: Feb 25, 2013 6:52 am

Unable to complete a transaction.

Post by samiyam318 » Feb 25, 2013 7:00 am

I've been trying for some time to buy a tokonoma scroll from your site. I have no idea why, but no matter what card I use, when I click on the paypal page, it immediately goes back to a previous page without registering a purchase. Or at least I hope so; otherwise I've bought three or four of the same scroll from you that haven't arrived yet.

Should I just give up?

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Gary
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Posts: 6091
Joined: Oct 30, 2007 11:30 pm
Location: San Diego / Beijing
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Re: Unable to complete a transaction.

Post by Gary » Feb 26, 2013 10:13 am

I'm guessing that when you were trying, Paypal was doing some kind of maintenance on their system. This happens occasionally when checking out via regular Paypal. It's usually during a two-hour period once a month.

My regular checkout via credit card (hosted on my secure site) almost never has that kind of issue.

Sorry for the trouble. I wish I had control over when and how Paypal handles its maintenance schedule.

-Gary.

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